Saurabh is a Partner at Deloitte and leads the GBS consulting practice in India. Over the last 2 decades, Saurabh have advised clients across SEA , Africa, Europe and the US, to define and implement their GBS strategies for Captive and Outsourced operations.

During the day Jaco is an Executive Director and the Head of Cyber at KPMG Malaysia, and have more than 15 years’ experience in Cyber Security for Operational Technology / Industrial Control Systems and Information Technology. He enjoys helping organizations to safeguard their computing infrastructures (office and industrial control domains) against an ever increasing global cyber threat landscape. He specializes in the Energy and Natural Resources Industry, with deep expertise in other Critical National Infrastructure Sectors. I also have a broader exposure to a number of other industries like the Financial Services Sector.

At night, Jaco is also a Finding Fellow and the Asia Pacific Chapter President for the (CS)2AI (Control System Cyber Security Association International). (CS)2AI is the premier global not for profit workforce development organization supporting professionals of all levels charged with securing control systems. When he can, he loves traveling and exploring new places. He use to enjoy sporting activities like golf, cricket, hiking, etc. However, now he found joy in spending sleepless nights with his fairly newly born son, Charlie. Together they strategize on new ways to take the fight to cyber criminals.

As the Managing Director for IDC ASEAN, Sudev directs the overall operations of the ASEAN country offices' development, sales, consulting, as well as marketing, and works alongside local and global organizations' C-level executives in their aspirations in developing robust plans and strategies for both emerging countries.Having previously led IDC’s Southeast Asia Consulting group, Sudev has brought that rich experience in the country level by providing advice and thought leadership to CEOs, country heads, and chief strategy officers (CSOs).

Sudev is also a frequent speaker at industry events across Southeast Asia on a wide range of topics, and is regularly quoted in both local and international media such as Bloomberg, Asian Wall Street Journal, Financial Times, and BBC.

Prior to joining IDC, Sudev was a Senior Executive at Multimedia Development Corporation (MDeC). He was immersed in projects related to the creation of the country’s ICT road map and master plan, and was part of a team that helps raise the performance capabilities of small and medium-sized enterprises (SMEs) in the country.

Aditya is currently working at PureSoftware as the Sales Director for the APAC region, where he is helping the company deliver value to its customers through digital technology implementations. He has been a digital technology advocate for over a decade. Before joining PureSoftware, Aditya led the Malaysia and Indonesia business as a Country Manager for Automation Anywhere, a global leader in Robotic Process Automation (RPA) and AI technology.

During his extensive career, Aditya has acted in multiple roles, from working in Mumbai at Servion, a services organization that focused on delivering Customer Experience Management (CEM) solutions, to moving to Malaysia in 2014 and championing in generating new business for Servion in the region.

Kerry is the CEO and driving force behind the Global Sourcing Association (GSA), a membership-focused organization whose mission is to grow the reach and the positive reputation of the sourcing industry globally through the development and dissemination of best practices, the distribution of standards and qualifications, and the publication and sharing of learning from across the industry.

Kerry is a passionate believer in the importance of mutually beneficial business partnerships, and is frequently called upon to speak on the challenges and opportunities for the technology and business services profession. Her career spans over 20 years in strategic consultancy and corporate communications in the high-tech and business-to-business arena, building a successful marketing agency, Buffalo Communications, before taking the reigns of the National Outsourcing Association and reinventing the organization as the GSA in 2016 to usher a new era of global partnerships.

Kerry graduated from the University of the West of England with a BA Hons in Modern Languages and Information Systems, and received an MBA from Kingston Business School in 2004.

Dang Tin Wai is the Head of Business Development of Cyngus Technologies Sdn Bhd with over 10 years of business development and solution sales experience.

Solution projects delivered successfully by him include various contact centre management systems and chatbot solutions spanning across a wide array of industries from financial services to healthcare. With a proven track record in channel sales management, his experience also includes channel partner recruitment, channel sales planning and pipeline management.

Tin Wai has executed projects and served multinational clients in the Asean region. Prior to joining Cyngus Technologies, he was leading the project management team of a national patient registry system under the Ministry of Health of Malaysia and has implemented 8 patient registry modules over a period of 3 years.

He holds a Bachelor’s Degree in Business and Commerce from Monash University, Australia.

Supraja heads Account Management for Malaysia. She has over 7 years' experience at Freshworks, helping businesses nurture their client relationships. She solves customer-related problems and helps improve their interactions by solutioning through Freshworks' suite of products.

Ray has more than 23 years of experience in journalism, strategic marketing and crisis and issues response. He is a sought after Reputation and Influence Strategist for international brands, local conglomerates and CEOs

He has conducted over 100 spokesperson and crisis trainings, messaging workshops and talks in Malaysia, Indonesia and Singapore.

He was appointed as CMO (Chief Marketing Officer) of the Malaysia Digital Economy Corporation (MDEC) in October 2019 and Senior Vice President of Investment and Brand in December 2020 overlooking a 110 person team. This includes Investment Development and Promotion, MSC Business Services, Brand Marketing and Strategic Communications.

He holds an LLB from the University of London and a Professional Diploma in Public Relations from the Institute of Public Relations Malaysia.

Sundar is currently working at Automation Anywhere as Senior Channel Leader for ASEAN region, where he is helping the fastest growing partner eco-system to build up competence level in RPA and adopt Intelligent Digital Workforce Platform. With business process consulting as one of his core skills, he has facilitated numerous Process Discovery Workshops, Executive Roundtables, RPA Conferences and has helped digital enterprises become efficient. He also spends his time evangelizing RPA in various emerging markets. Prior to joining Automation Anywhere, he acted in multiple roles including, Program Management for SMART technologies, championing Digital Transformation for Retail, Consumer, and Telecom businesses.

Nic started his recruitment career in the UK in 2004 before joining PageGroup in Perth, Australia in 2006. Ten years later Nic and his family moved to Kuala Lumpur where he is currently Country Manager, PageGroup Malaysia. In his current role, Nic is responsible for the day to day operational management of Michael Page, PageOutsourcing and Page Contracting.

A Senior Global Leader with 26 years demonstrated and outstanding track record in delivering global shared services operations, human resources management and talent management strategies. Shankar is currently the Vice President of Clarivate Global Business Center in Penang. He was the Global Lead for HR Shared Services Operations with IHS Markit and was instrumental in building the shared services operations at IHS Markit, making it people centric and efficient for 16000 employees worldwide. His previous roles include Talent Acquisition and Human Capital Management (HR Business Partner) in Multinational Corporations. He has extensive experience working with Asian, American and European cultures providing a true multicultural and inclusive exposure. Shankar’s key strength is working with Senior Leaders and transforming their vision by creating value for the organization through a powerful employee experience.

Shankar has been chosen to lead many different transformation, change management and engagement activities company wide. His passion to excel and business acumen has seen the completion of the programs with outstanding results. He is capable of being cognizant of operational efficiencies and bottom-line needs whilst driving towards an empowered workforce. He is a firm believer that automation and digitization will deliver operations excellence. A true believer in people power, Shankar enjoys promoting coaching and mentoring to help provide opportunities for employees to unleash their maximum potential.

Traci has engaged within the Global Business Service (GBS) sector for the past two and a half decades. She has enjoyed opportunities which span working within South Africa and abroad. Has supported the activities and evolution of the South African GBS sector through Trade Body and Sector Association, BPESA where she currently runs the Investor Engagement, Marketing & Growth portfolio. Holds the position of global Convener for the ISO Customer Contact Centre Service Standards, Chair for the local standards technical committee, Junior Auditor for global benchmark certification standard COPC and supports the global CX Outsourcers platform. Through her role as the Rockefeller Foundations South African representative on the ‘Digital Jobs Africa’ initiative, was integrally involved in the formation and mobilisation of the Global Impact Sourcing Coalition (GISC) and is an Impact Sourcing Champion.

Vinnie’s career highlights and passion for Talent comes with 20 years of her work experience, being part of well established, large, multinational and global organizations. Her work scope over the years in Malaysia and ASIA has uniquely positioned her as one of the SME for TALENT / HR, amongst corporate Malaysia. Simultaneously with her experience in the outsourcing and BPO (GBS sector) for the last 18 years, her career had focused on utilizing Talent / Employee strategy mainly on; acquisition, retention & development. In addition, her career journey broadens her involvement in global / regional talent/employee prospects ; imparting culture, diversity, HR & labour nuances of new geos. Vinnie’s determination had shaped her efforts in bringing change to the industry, serving great value towards foreign companies expanding in Malaysia & Asia. With a strong interest in Global Business Services (GBS), Vinnie is currently appointed into SRG as the Senior Director – HR & TA where her major focus comprises redesign and reformation of the organization’s holistic Talent / Employee matters and strategic expansion.

Vinnie has also been actively involved in advocating, empowering and inspiring leaders and organizations, through her involvement in thought leadership efforts mainly for Industry arenas, interactive forums, and conferences where she advocates not only talent/employee matters but also “WOMEN’s” agenda. Her partnership and success with Industry/Academia efforts with local universities and MSC/ICT initiatives, are fruits of the seeds she sowed.

Indra has more than 14 years of experience in workforce transformation, having worked across 7 different territories. His passion lies in helping clients to transform their organisation from a people perspective.

Being a millennial himself, he is deeply interested in the future of work and how it impacts the leadership and workforce. He brings this interest of his in helping both public and private sector clients with their Operating model, Digital Skill-Sets, Workforce planning and Enhancing employee experience.